Travelex Contact Us

Please have a look at our FAQs. Travelex will be responding your email in 3 business days.

 

 

Contact
General Inquiries

Call: 03-3568-1061
Email: customerservice@travelex.co.jp
Operating Hours: Monday-Friday, from 9:00 to 17:00 in Japan time, except new year's holiday

For Travelex stores in other countries, we do not know their services. Please contact them directly.

Online Orders

Call: 03-3568-1093
Email: Online.Orders.JP@travelex.co.jp
Operating Hours: Monday-Friday, from 9:00 to 17:00 in Japan time, except new year's holiday
 

Cash Passport (Before Purchase)

Travelex Customer Service Center
Call: 03-3568-1061
Email: customerservice@travelex.co.jp
Operating Hours: Monday-Friday, from 9:00 to 17:00 in Japan time, except new year's holiday
 

Cash Passport (After Purchase)

Click here to find the details of Cash Passport.

Card Services
Call: 00531-780-224 (Free 24H*365 Days)
Email: cardservices@accessprepaidww.com

 

Western Union Customers

Call: 0034-800-400-733(Toll Free) / +61-2-9226-9554 (Toll)
Operating Hours: 10:00-19:00 (English Operator is available for 24 hours)

Complains and Disputes - Retail
If you have a complaint about any of the services provided by Travelex Retail Australia, please email full details to the Retail Customer Service Centre or telephone us.

 

Customer Service Center: Monday-Friday, from 9:00 to 17:00 in Japan time, except new year's holiday
Call: 03-3568-1061 Fax: 03-3568-1071
Email: customerservice@travelex.co.jp
Address: 6F Orix Akasaka 2-Chome Building 2-9-11 Akasaka Minato-ku Tokyo 107-0052 Travelex Japan KK Customer Service Center

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